1 reviews | Active since Aug 2009
****** data
Hi. i have just noticed a fault on my account. cell number ********** . i have MTN made for ME XL. which means i get 5.5 GB of data. I then added a top up of 100 min and 2GB of data. However, I am getting the top up as 200 min only. I do not need that, its also not what i requested and according to my bill its also not what i am receiving.
Goodday Shaun
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I am waiting for store to provide the contract documents, then I will rectify the incorrect products loaded and we will also provide a refund where needed.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,
Goodday Shaun
Thank you for bringing this matter to our attention.
We are terribly sorry for the inconveniences that you experienced because of this. We completely understand the frustration it causes.
I am waiting for store to provide the contract documents, then I will rectify the incorrect products loaded and we will also provide a refund where needed.
Rest assured, it is not our intention to displease you.
Warm Regards
Roanne Juggannadh
Complaints Management Team
Best regards,