SD
Sherine D
1 reviews | Active since Jul 2018
03 Jul 2018, 09:50
****** data
****** data.. after converting R199 aitime into 4gig data for a week i find that after 2 days it automatically expired...2days!! Immediately phoned mtn on 25 june and recieved response that my query has been resolved..but they never replaced my data..i have logged endless requests but it has been a more than a week and no response..mtn is truly dissappointing..
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MTN South Africa's replyOfficial
06 Jul 2018, 05:50Good day Sherine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that as per the notes on your account, your query is still being investigated. I have since sent a request through to our billing department to prioritize your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply06 Jul 2018, 05:50
Official
Good day Sherine,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that as per the notes on your account, your query is still being investigated. I have since sent a request through to our billing department to prioritize your complaint.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,