WB
Warda B
1 reviews | Active since Jan 2016
16 Nov 2017, 10:49
****** Data
I have received my gig yesterday & last night when I went onto YouTube not even seconds into YouTube my gig was gone & I tried calling but the call keep dropping so I want to know what the he'll happened to my data & I hardly used it!!! I'm very upset I have to do my work from my phone & I'm wasting money buying more data when I'm suppose to get my damn data because this is a contract phone.
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MTN South Africa's replyOfficial
17 Nov 2017, 18:35Thank you for your pot.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we cannot investigate the data lost now you need to wait for the December invoice to close due to the allocations received on the 14th will fall under this invoice for December.
The total volume used so far on the December un-billed invoice as per the itemized billing report is 486.512MB this invoice will only close on the 13-12-2017 .
Please make sure that all your back end applications is closed proper if this is not closed the programs on the back end will use your data.
Note that you do not have itemized billing services, this service is not free and when you request for this report the account will be charged R21.50.
You may contact the 808 call center once you have received the invoice for December 2017.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply17 Nov 2017, 18:35
Official
Thank you for your pot.
We sincere apologized for any inconvenience incurred.
Kindly be advised that we cannot investigate the data lost now you need to wait for the December invoice to close due to the allocations received on the 14th will fall under this invoice for December.
The total volume used so far on the December un-billed invoice as per the itemized billing report is 486.512MB this invoice will only close on the 13-12-2017 .
Please make sure that all your back end applications is closed proper if this is not closed the programs on the back end will use your data.
Note that you do not have itemized billing services, this service is not free and when you request for this report the account will be charged R21.50.
You may contact the 808 call center once you have received the invoice for December 2017.
Kind Regards,
Alice van der Merwe
Best regards,