****** DATA

As the account payer for 4 contract phones, I should have some say in the matter of issues regarding these phones. For over 1 year now, we have being trying to get MTN to sort out Data problem on one phone. We are unable to utilize the data, which up until last month stood on 4.11 GB of data. Someone finally admitted that the data was not activated, and the next day, the data disappeared. We reported that and were then told, within 5 days, it would be activated and sorted. This month, no data was received at all on this phone. This has been an ongoing fight with MTN and to date not one single person is capable of sorting out the problem.<br> MTN owes me over 4.11 GB of data or a refund on this phone for more than 12 months. The service is pathetic, the fact that branches have to dial in on the same number as customers is even more pathetic. Surely branches should have a direct line to the head office who is supposedly their support. I have never in all my years of dealing with MTN had to deal with such useless *********** people. I am quite certain if I insisted on cancelling, they would throw T&C's at me. However as far as I am concerned this contract is NULL AND VOID.