****** Data
<p>This is the secon time in a space of a month that MTN *****s my data with no explanation. Yesterday I renewed my data bundle with R15 (100MB for a week), I went to sleep and all my data is gone. This is not the first time. I spent R170 on data because MTN kept depleting my data without an explanation. I have switched off my backgrounds, I do not even use my data for apps such as Facebook, Instagram etc. The worst of it is that when I try to contact MTN, they have rude comsultants who mock my very costly situation. I also noticed that last night MTN's system was down and with it went my data. I want MTN to reimburse me for data and airtime that they have taking unfairly. MTN is a terrible company that robs its clients. What if I had an emergency situation and being under the impression that I airtime and data I was unable to contact someone. MTN is playing a dangerous game with people's lives. And before I move over to another network, I want them to reimburse me my data and airtime. I am sick and tired of this despicable company. (I am using an iPhone 6 that is on prepaid).</p> <p> ********** </p> **********
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MTN South Africa's replyOfficial
20 Apr 2017, 18:48Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support team on 1555 for advise on how to check for applications using Internet on the phone. Please remember that iPhone's most applications are using data to function.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply20 Apr 2017, 18:48
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Data Support team on 1555 for advise on how to check for applications using Internet on the phone. Please remember that iPhone's most applications are using data to function.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
's updateReviewer Update
21 Apr 2017, 07:39I have already been given the run around by 1555 and 173 who seem to be playing a finger pointing game. And I know that an iPhone uses data to fucntion it's apps. I have already made sure that my backgrounds are functioning only on wifi (I made sure of this after the first time that MTN took my data, amd I was assisted at an MTN branch to do so). So I have alrady made sure that all the possibilities that could be depleting my data have been removed. I want to be reimbursed for the data and the airtime that MTN has stolem from me (continuously). It is horrific that MTN can just take your hard earned money away, only to give you a run around without any answers.
's update21 Apr 2017, 07:39
Reviewer Update
I have already been given the run around by 1555 and 173 who seem to be playing a finger pointing game. And I know that an iPhone uses data to fucntion it's apps. I have already made sure that my backgrounds are functioning only on wifi (I made sure of this after the first time that MTN took my data, amd I was assisted at an MTN branch to do so). So I have alrady made sure that all the possibilities that could be depleting my data have been removed. I want to be reimbursed for the data and the airtime that MTN has stolem from me (continuously). It is horrific that MTN can just take your hard earned money away, only to give you a run around without any answers.