GA
Genna A
1 reviews | Active since Dec 2012
28 Aug 2015, 10:33
****** data
Absolutely horrified to see over 2 gigs of data have just disappeared off my phone. Completely unacceptable! No wonder everyone is taking Cell C up on their offer and moving from your thieving network.
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 08:45Hello gen.azzie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to a relevant department for data validation, if there was an error on the network that proves your data disappeared yes you will be refunded but if it was used there won't be any refund to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to a relevant department for data validation, if there was an error on the network that proves your data disappeared yes you will be refunded but if it was used there won't be any refund to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply15 Sept 2015, 08:45
Official
Hello gen.azzie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to a relevant department for data validation, if there was an error on the network that proves your data disappeared yes you will be refunded but if it was used there won't be any refund to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that your query has been escalated to a relevant department for data validation, if there was an error on the network that proves your data disappeared yes you will be refunded but if it was used there won't be any refund to be allocated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,