GK
Gwen K
1 reviews | Active since Oct 2013
25 Nov 2015, 14:35
****** airtime and sms'
I recently changed my contract (September).<br> The week before last i noticed that approximately R2000 in airtime (that i paid for) and a few thousand sms' (that i also paid for) have been taken off my account. They are gone. ****** by MTN.<br> I request that you return both the airtime and sms' to me asap. This is theft. I paid for those items and you have no right to just remove them.<br> I have lodged 3 queries on your system. The first one just vanished. The second one lodged on the 19th November ref
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MTN South Africa's replyOfficial
28 Nov 2015, 07:45Hello Gwen Klackers,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the query to the billing department for assistance Ref REQ:***, I can see the airtime , but I do not see purchased smses.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the query to the billing department for assistance Ref REQ:***, I can see the airtime , but I do not see purchased smses.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply28 Nov 2015, 07:45
Official
Hello Gwen Klackers,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the query to the billing department for assistance Ref REQ:***, I can see the airtime , but I do not see purchased smses.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have escalated the query to the billing department for assistance Ref REQ:***, I can see the airtime , but I do not see purchased smses.
Regards
Nompumelelo
REQ:***