NG
Nicolene G

1 reviews | Active since Jan 2016

27 Jan 2016, 09:19

****** AIRTIME AND DATA

U have a major problem. I logged a query with Marelize Swart, ref nr: ***5 on saturday l. I had to call 808 from my fathers phone. Because my nr is not a recognised contract nr according to you. My number is ***, so on friday i had R639.00 airtime, i had over 2gb data and smse. My phone went on charge and in the morning i had 0 balance of everything. Nothing showed as update or downloaded. And ever since then im struggling to connect to the mtn coverage. Prompts me to sign in all the time. I need urgent help. I have loaded on saturday another 300mb an in 20min it was all gone again. I was told to be called back this morning by Marelize because i cannot use the 808 number. I have sejd 2 mails to Mtn as well not getting any feedback. I was promised by Marelize to be called back on Monday what a lie as well.

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Aug 2016, 21:00
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Due to the late receiving of this post, we have noted that the matter was investigated by our support team on reference number: SMC/*** there was internet connectivity that depleted your airtime and data bundles. Kindly write back to us if you are still experiencing any issues.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

Best regards,