1 reviews | Active since Dec 2014
****** AIRTIME
I AM A PREPAID MTN CUSTOMER, YESTERDAY THE NETWORK WAS NOT WORKING, I LOADED R50 AIRTIME AND STILL SHOWED I HAVE 40.65MB, THIS MORNING THE AIRTIME WAS GONE, I CALLED THE CUSTOMER SERVICE NUMBER AND THEY TOLD ME THAT I USED THE AIRTIME FOR INTERNE, SO I ASKED I DO HAVE BUNDLES ON MY PHONE I COULD NOT HAVE USED MY AIRTIME, NOW THE LADY TOLD ME THAT I HAVE NIGHT EXPRESS BUNDLES, NOW MY COMPLAINT IS THAT I DID NOT PURCHASE NIGHT EXPRESS BUNDLESS I PURCHASED THE SAME BUNDLES THAT I BUY EVERYDAY FOR R35 100MB, IF MY BUNDLES WERE FINISHED I WOULD HAVE USED THE AIRTIME TO PURCHASE THE BUNDLES, I AM COMPLAINING BECAUSE IT STILL SHOWS THAT U HAVE BUNDLES BUT I CANNOT USE THEM, I WOULD LIKE TO KNOW WHY DO I HAVE BUNDLES THAT I CANNOT USE BECAUSE THIS IS MISLEADING AND USED MY AIRTIME WHCICH IS SUPER EXPENSIVE, I WOULD LIKE A REFUND FROM MTN, AND REPORT THAT THIS IS A BAD NETWORK THAT *****S PEOPLES AIRTIME.<br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a network problem, The issue has been resolved and all services have been restored.
Please note that we credited you back with R42.27 . Please dial *141*# to check your airtime balance.
We would like to assure you that we are actively working to improve our service level.
Regards
Nompumelelo
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we were experiencing a network problem, The issue has been resolved and all services have been restored.
Please note that we credited you back with R42.27 . Please dial *141*# to check your airtime balance.
We would like to assure you that we are actively working to improve our service level.
Regards
Nompumelelo
Best regards,
