LB
Lumka B

1 reviews | Active since Dec 2014

16 Feb 2016, 15:17

****** AIRTIME

I AM A PREPAID MTN CUSTOMER, YESTERDAY THE NETWORK WAS NOT WORKING, I LOADED R50 AIRTIME AND STILL SHOWED I HAVE 40.65MB, THIS MORNING THE AIRTIME WAS GONE, I CALLED THE CUSTOMER SERVICE NUMBER AND THEY TOLD ME THAT I USED THE AIRTIME FOR INTERNE, SO I ASKED I DO HAVE BUNDLES ON MY PHONE I COULD NOT HAVE USED MY AIRTIME, NOW THE LADY TOLD ME THAT I HAVE NIGHT EXPRESS BUNDLES, NOW MY COMPLAINT IS THAT I DID NOT PURCHASE NIGHT EXPRESS BUNDLESS I PURCHASED THE SAME BUNDLES THAT I BUY EVERYDAY FOR R35 100MB, IF MY BUNDLES WERE FINISHED I WOULD HAVE USED THE AIRTIME TO PURCHASE THE BUNDLES, I AM COMPLAINING BECAUSE IT STILL SHOWS THAT U HAVE BUNDLES BUT I CANNOT USE THEM, I WOULD LIKE TO KNOW WHY DO I HAVE BUNDLES THAT I CANNOT USE BECAUSE THIS IS MISLEADING AND USED MY AIRTIME WHCICH IS SUPER EXPENSIVE, I WOULD LIKE A REFUND FROM MTN, AND REPORT THAT THIS IS A BAD NETWORK THAT *****S PEOPLES AIRTIME.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply18 Feb 2016, 10:46
Official
Hello lbidli,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we were experiencing a network problem, The issue has been resolved and all services have been restored.

Please note that we credited you back with R42.27 . Please dial *141*# to check your airtime balance.

We would like to assure you that we are actively working to improve our service level.

Regards
Nompumelelo

Best regards,