DG
David G
1 reviews | Active since Oct 2015
06 Oct 2015, 13:37
****** Airtime
Took out a new contract, was told that credits from the old contract would be migrated to the new contract. The sales assistant neglected to advise that this would expire after 30 days. During this period call usage was debited against my new airtime and not the old airtime. In my opinion this is theft.
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Replies (1)
MTN South Africa's replyOfficial
08 Oct 2015, 15:37Hello captain513,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that credit for R687.01 was given to you in april which brought down your bill for april .
It is certainly not our intention to dissatisfy our customers. Please feel free to contact (808) should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that credit for R687.01 was given to you in april which brought down your bill for april .
It is certainly not our intention to dissatisfy our customers. Please feel free to contact (808) should you require additional information.
Regards
Rosetta
REQ:***
MTN South Africa's reply08 Oct 2015, 15:37
Official
Hello captain513,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that credit for R687.01 was given to you in april which brought down your bill for april .
It is certainly not our intention to dissatisfy our customers. Please feel free to contact (808) should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that credit for R687.01 was given to you in april which brought down your bill for april .
It is certainly not our intention to dissatisfy our customers. Please feel free to contact (808) should you require additional information.
Regards
Rosetta
REQ:***