KN
Kwesi N

1 reviews | Active since Dec 2017

13 Dec 2017, 00:45

****** airtime

MTN South Africa (mobile service provider) has been *****ing my airtime in excess of R15 at a time on several ocassions over the past two months. When I call the customer care to enquire they tell me that I signed up for "Content Services" which I most certainly did not. When I ask them what the so called "Content Service" is and what it does, they ae unable to explain to me and rather give me another number to call. However the customer care people are able to deactivate it on their side without refunding my ****** airtime. This has been happening randomly immediately after I top up my airtime. It's happened for about 5 times in the past 2 months! You cannot tell me I signed up for a service when I know I have not done so - and there is notifiction sent for such a signup . I wasnt born yesterday. And there is no information about this so called service or what it does, so how does one sign up for an unknown service which has no benefits, yet it can be deactivated by MTN only to be radomly reactivated again without my authorisation This is unaccetable. MTN you are *******!

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Replies (2)
MTN South Africa
MTN South Africa's reply13 Dec 2017, 10:50
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised the content service used was for Gameloft, note that content services is not part of MTN service for contract or prepaid function, this service is activated by the user of the device.

MTN do not credit of refund for this services.

We have sent the request to the content provider Gameloft to remove your number from their data base, they will send notification to you via SMS 72 hours.

Your unsubscribe has been logged as #***.

You may call them as well on *** to assist you online.

Kind Regards,

Alice van der Merwe

Best regards,

KN
Kwesi N's update13 Dec 2017, 15:37
Reviewer Update
I did not subscribe to the content provided by Gameloft. You guys need to find out why it so happens that the airtime is only deducted immediately after I top up. If I subscribe to content and there is no airtime then surely the subscription would not go through until I recharge and try again. Secondly there would be notification that my subcription has been activated, yet I dont get anything until I check my airtime balance only to see that it is lower than what I topped up with. This leads me to believe that you MTN and this so called Gameloft are working together to ***** the airtime because it benefits you when my airtime balance is low. I need my aitime back!