JH
Jimmy H
1 reviews | Active since Feb 2014
13 Jul 2015, 14:24
****** airtime
My dad's prepaid MTN account suddenly had all its funds (about R1000+) deducted. This occurred yesterday (12/07/2015). Dialing *141*5# and checking content subscriptions shows that there are none. Trying to get hold of MTN is a joke. Please pay back the money.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
31 Jul 2015, 12:38Hello Kafkaonthes****,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter to our back office to investigate the airtime disappearance.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter to our back office to investigate the airtime disappearance.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply31 Jul 2015, 12:38
Official
Hello Kafkaonthes****,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter to our back office to investigate the airtime disappearance.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We've now escalated the matter to our back office to investigate the airtime disappearance.
We will touch base with you as soon as we get feedback.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,