JH
Johan H

1 reviews | Active since Feb 2017

04 Feb 2017, 16:33

****** Airtime

<p>For the last few months we have not received the full airtime as stated on our contract, Now we also experience some of our airtime going missing, without even making calls or using data, We have gone to a store, where they logged a complaint, but told us that it would be best to call customer services ourselves, as the complaints usually get no feedback. But when calling Customer services, it just keeps ringing or our calls get drop, they don't even give you a chance to complain or state your case.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 10:59
Official

Good day Johan

Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please forward us a private message with your I.D number and the cell phone number in question.

Please also state the time and date that your airtime has gone in order for us to check on our side.

Regards.

MTN SA.

Best regards,