****** AIRTIME

My TopUp SMS was duly received on 12th March 2016. On checking my balance *141#..my balance was NIL.<br> I contacted the call centre who said they will log a call to investigate. The system will however update during the day with airtime. I went to the MTN Ottery store where Sharnee logged a query and given a reference ***. Later the day I called the Call Centre again as NO airtime received as yet. On Sunday morning called the Call Centre again. Once again they can see the query logged and should be resolved within 2 to 24 hours. <br> On Sunday I attended an event in a Public Park where communication was imperative to track people and tasks on hand. I have spoken to various people at the Call Centre, Mpho, Karabo, Glynn and once again called Sharnee at the Ottery store on Monday, 14th March 2016. She received a response to the query she logged and didn't bother to inform me of outcome and neither bother to escalate the query for root or solution of problem. It is Tuesday, 15th March both my TopUp Airtime for the new month PLUS my CARRIED FORWARD balance has STILL NOT been credited to my account. Therefore STILL UNABLE to make any calls. Poor service levels between various depart's.