JL
Jubilee L
1 reviews | Active since Jun 2011
13 Jun 2015, 18:22
****** airtime
I lost over R400 airtime and 3GB data. It's been 3 weeks since I've been trying to get MTN to sort this mess out, without any luck. I've sent tweets to NTNza and MTNService, my tweets get ignored. Even though they tweet about frivolous BS that no one really cares about. #bringbackmyairtime
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MTN South Africa's replyOfficial
22 Jun 2015, 15:06Hello tha don,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of May 2015, you started with an airtime balance of R382.38 and 3GB; most of your airtime was used up on the MTNQuiz4Moola competition where you were charged R1.50 for every sms sent up until the 27th of May. In between the competition sms, there were calls made and internet connections. On the 28th of May, the data bundle was depleted and you were then charged from your airtime balance of R179.42 up until it was finished. To opt-out of any further communication on the MTNQuiz4Moola competition, SMS 'STOP' to 30641 at no additional cost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of May 2015, you started with an airtime balance of R382.38 and 3GB; most of your airtime was used up on the MTNQuiz4Moola competition where you were charged R1.50 for every sms sent up until the 27th of May. In between the competition sms, there were calls made and internet connections. On the 28th of May, the data bundle was depleted and you were then charged from your airtime balance of R179.42 up until it was finished. To opt-out of any further communication on the MTNQuiz4Moola competition, SMS 'STOP' to 30641 at no additional cost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply22 Jun 2015, 15:06
Official
Hello tha don,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of May 2015, you started with an airtime balance of R382.38 and 3GB; most of your airtime was used up on the MTNQuiz4Moola competition where you were charged R1.50 for every sms sent up until the 27th of May. In between the competition sms, there were calls made and internet connections. On the 28th of May, the data bundle was depleted and you were then charged from your airtime balance of R179.42 up until it was finished. To opt-out of any further communication on the MTNQuiz4Moola competition, SMS 'STOP' to 30641 at no additional cost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that on the 26th of May 2015, you started with an airtime balance of R382.38 and 3GB; most of your airtime was used up on the MTNQuiz4Moola competition where you were charged R1.50 for every sms sent up until the 27th of May. In between the competition sms, there were calls made and internet connections. On the 28th of May, the data bundle was depleted and you were then charged from your airtime balance of R179.42 up until it was finished. To opt-out of any further communication on the MTNQuiz4Moola competition, SMS 'STOP' to 30641 at no additional cost.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***