1 reviews | Active since Jun 2013
Stole our number
<p>MTN gave our number to someone else while still legally ours and refuse to answer my calls or e-mails!</p>
Dear Erika,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. Will revert back soonest.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Erika,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apology for the inconvenience caused.
We would like to advise that this matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. Will revert back soonest.
Thank you again for your patience and understanding.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Willem, thank you for your reply. The only alternative is for MTN to give our number back. We went to a lot of trouble to acquire this particular number for an MTN staff member to just give it to someone when he/she "thought" that this is acceptable just because we dont use it that often. We have been busy setting up a new company where this number is crucial but due to the economy this cannot happen at present, thus the reason we only check that the number is still active.
Please just give us back our number.
Regards
Erika
Willem, thank you for your reply. The only alternative is for MTN to give our number back. We went to a lot of trouble to acquire this particular number for an MTN staff member to just give it to someone when he/she "thought" that this is acceptable just because we dont use it that often. We have been busy setting up a new company where this number is crucial but due to the economy this cannot happen at present, thus the reason we only check that the number is still active.
Please just give us back our number.
Regards
Erika
So Willem,
it has been 2 days since I privately rep**** to your private mail to me and still nothing!
Don't you think you should just give us back our number now?! How long must we wait for MTN to do the right thing?!
Erika
So Willem,
it has been 2 days since I privately rep**** to your private mail to me and still nothing!
Don't you think you should just give us back our number now?! How long must we wait for MTN to do the right thing?!
Erika