Stole my money and refused to pay me back

O stars they have ****** my money and refused to pay me back for a service I canceled and never used they refuse to respond even sent the complaint to Icasa and no assistance at all they claim to not find my details yet send me an email statement the very same day do not deal with MTN they are ******* have pathetic useless staff and think it's fine to ***** money absolutely disgusting Portia Viljoen who originally dealt with my complaint promised to refund me then starts making excuses and delaying to then completely ignoring my emails every single staff member from the agent that caused the issue by not putting my address correctly and lieing about the speed to customer service who refused to act in time and delivered a device with incorrect address details even after multiple calls and emails to correct it to the delivery service who **** about the delivery date and the people dealing with the complaint thereafter the that should have been paid out 2 months ago but are playing dumb and not responding should all be fired you cannot lie and ***** and should not be employed where you deal with customers you are all *********** lieing *******