1 reviews | Active since May 2013
STOLE AIRTIME
ON THE 20TH OF JUNE I CALLED THE MTN CALL CENTRE TO FIND OUT ABOUT MY CONTRACT WAS ADVISED THAT MY CONTRACT ENDED ON THE 24TH OF MAY ALREADY & THAT I AM ON A MONTH TO MONTH NOW, NO ONE EVEN CALLED TO LET ME KNOW OR EVEN BETTER A SMS TO REMIND ME, SPOKE TO nKOMO AT 13:40 TO CANCEL MY CONTRACT HE INFORMED ME THAT I WILL FORFEIT MY AIRTIME & SMS I TOLD HIM THAT IS ******* BECAUSE I PAID FOR THIS AIRTIME ALREADY, AT 14:24 I CALLED BACK TO CANCEL MY REQUEST TO CANCEL THE CONTACT I SPOKE TO THATO SEBOKA I TOLD HIM I WILL GO INTO A MTN STORE TO GET THE UPGRADE DONE, GUESS WHAT ON THE 22ND OF JUNE MTN MIGRATED MY NUMBER TO A PREPAID NUMBER & THEY TOOK AIRTIME OF R748.96 I MEAN REALLY MY AIRTIME THEY TRIED CALLING ME BUT I AM WORKING ON A CALL CENTRE & CANT TAKE CALLS SO THEY EMAILED ME AT 13:25 TO LET ME KNOW ABOUT THIS MIGRATION & I MUST RESPOND IF I DO NOT WANT TO PROCEED EMAIL CAME FROM DANNY BOTHA I RESPONDED AT 15:06 & 17:22 TO HIS EMAIL YET THEY WENT AHEAD WITH IT, CALLED LAST NIGHT AT 20:17 BUT THERE WAS A PROBLEM ALL OF A SUDDEN, I AM LIVID I AM MAD I HAD ENOUGH OF THIS **** MTN SERVICE I WANT MY AIRTIME BACK
We are truly sorry for the inconvenience caused and for the breakdown in service.
Please note that all contracts go over to a month to month base after it has expired. This clause is available in your subscriber agreement form signed. We can and will only We've now contacted Danny and his management team to assist with the matter.
Kindly note that a prepaid migration is a cancellation of contract but you are not being deactivated. All contract services available including airtime is then forfeited.
We've requested that you be contacted and assisted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
Please note that all contracts go over to a month to month base after it has expired. This clause is available in your subscriber agreement form signed. We can and will only We've now contacted Danny and his management team to assist with the matter.
Kindly note that a prepaid migration is a cancellation of contract but you are not being deactivated. All contract services available including airtime is then forfeited.
We've requested that you be contacted and assisted accordingly.
Regards
Tim
MTN Complaints Management Team: REQ:***