1 reviews | Active since Feb 2017
<p>I think ive had it with insurance companies....im cancelling everything to do with insurancebecause they are quickly to taketheir debit orders on a monthly basis but slow to produce the service they are being paid fro.</p> <p>You call in ********** 349 and hold on for nothing less than 30 minutes to get through to a consultant who gives you the same story on a daily bais. The matter is escalated and re-escalated but bohting happens......Do you not know what escalataion means or are you reading it from a piece of paper stuck to the white board infron t of you because that is surely what it sounds like.</p> <p>My phone is with you for a month now and after deciding after 1 week that you dont fic the new Blackberry Priv and that it would be exchanged i am still waiting for feedback.MTN REAPIR CENTRE is doing stock take for 3 days and by Friday you will have an answer.....Stock take is done but ysytem is not updated as yet...We waiting fro the supplier to decide if the phone will continue on the market or if it will be discontinued ....whos problem is that.I pay R620 pm on a phone and R150 insuranceto hear such long stories because of a manufactured fault. This will be my last i am cancelling my contract with MTN and will surely switch to a network is strives to keep their clients happy.</p>
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We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
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Siphumezo
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Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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