KK
Kelly K
1 reviews | Active since Jul 2018
16 Jul 2018, 13:26
STOCK
I am really sick and tired of MTN and the "Stock Issues" I have been waiting on stock for the past 3 weeks and everyday I have been emailing and calling to ask if stock came in and so far no stock. I find it so strange that Vodacom, Cell C and Telkom always have stock but not MTN ??? No point in complaining because I was promised by one of there agents that I can trust him and he will call me everyday to let me know about stock... since then no call! PATHETIC !!!
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Replies (2)
MTN South Africa's replyOfficial
20 Jul 2018, 18:22Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have tried contacting around 18:19 but the phone was unanswered,Kindly reply with the name of store in order for us to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply20 Jul 2018, 18:22
Official
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
We have tried contacting around 18:19 but the phone was unanswered,Kindly reply with the name of store in order for us to investigate and resolve accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
KK
Kelly K's updateReviewer Update
22 Jul 2018, 18:28good Day it is not a store that is the issue, I did the application online I have been emailing for the past month! and I dealt with Willem from the complaints department.... I stay near MTN blue route mall.
KK
Kelly K's update22 Jul 2018, 18:28
Reviewer Update
good Day it is not a store that is the issue, I did the application online I have been emailing for the past month! and I dealt with Willem from the complaints department.... I stay near MTN blue route mall.