Stinking service

The service at mtn call center stinks. I phoned on the 27 July to cancel my cobtract. Was advised my contract will be converted to prepaid in three days. To my surprise im being credited with data and airtime yesterday 12 August.

When i call them this morning 13 August im told that all cancelations received on the 27th July did not go through because of the system error. Im disgusted because this can't be my problem, i would not have known that mtn was having system problems.

Disgusting because Thando, the consultant says she can't promise me that they will not debit me this month. All they care about is getting money from customers but they refuse to account on any of their shortcomings I have been with Mtn since 2002 i have never defaulted on my account till this date but all i have been getting from them is trash. Uneducated consultants with terrible attitudes. They better not debit my account this month. They are great at exploiting clients and im sick of it. From here im going to consumer protection