Stinking Attitude from Irene - MTN the Glen Oakdene

<p>Yesterday 12/12/2016, I visited MTN the Glen Oakdene to collect my sim card as my contract was approved. Little did I know that it would the worse day of my life, when I was assisted by Irene who gave me such a stinking attitude, she did not even greet, all she said was who opened this contract for you “with an angry face”, I responded by saying it was a gentleman whom i don’t recall his name. she responded by saying it says Thobile on the system, and she’s not here, and if you don’t know who opened this contract, you will have to come back tomorrow, whilst I was still in shock, the guy who assisted me arrived, and he explained to Irene that he did the application for me. She than started working on it. A new number was issued, she advised me that she locked her account and cannot RICA the sim card, she than phoned the helpdesk for assistance and her password was reset, after the password being reset she told me to go back to the queue as this will take about 15 min for her password to work after being reset, I went back to the queue and she took the next customer and she mentioned to me that she assist once she’s done with that person so I waited. After she was done she disappeared for about 20 -30 min , I asked the service champion about her whereabouts as it was getting late – mind you being in the shop from 17h44 until 19:25. The service champion told me that she was busy eating on the other side, she did not even advise me out of courtesy that she’s taking her lunch break, instead she just left me stranded and helpless. I complained about this, I was then told buy the service champion that Irene said – someone else will help me pointing at another consultant (just like that). When she returned from her lunch she didn’t even apologise, nothing how arrogant can a person be? She just moved on and took the next person, and I still waited for help until someone assisted me at about 19h10. I must say I’ve been to MTN since the first day I owned an cellphone device and the service I got from Irene was the poorest of them all. People like Irene should not be in the customer care service, cause clearly she doesn’t know the meaning of customer service, she displayed rude, unprofessionalism, and most of all don’t care attitude. And the company needs to take the necessary disciplinary action against her cause she is cutting the business down and not building it – I doubt im the first person to complain about her another lady was complaining about her sticking attitude who sat right next to me. Irene you are in the wrong business and MTN will lose more clients if they keep you in their business – personal advise get another Job where you can do as you please, s****ping the floors will best suit your stinking attitude and your character.</p> <p> </p> <p> </p>