FM
FHUMULANI M
1 reviews | Active since Dec 2015
18 Apr 2016, 17:48
Stinking Attitude
Walked into the store at 17h00, Matlosana Mall in Klerksdorp, waited about 2 minutes. The lady walked out and went to her work station. My husband approached her wanting to find out about his data bundles. Before he could say anything she quickly dismissed him telling him that she has knocked off. She dis not care to listen or politely say her shift ends and we should wait for another consultant. We dont dispute the fact that she had knocked off. She could have said it in a nicer way than what she did.Her attitude was really bad. And mind you, the store closes at 19h00. Attitudes like these really put you off. We decided to leave without getting the help.
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Replies (1)
MTN South Africa's replyOfficial
19 Apr 2016, 19:10Hello FHOOMOO,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply19 Apr 2016, 19:10
Official
Hello FHOOMOO,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,