Still wrong!

Can someone please call me back with regards to the below response! I need to know what is being done on my query and I need to be migrated back to a top up package if you cannot fix my account!! I cannot afford this bill and it is not correct!!<br> Please call me and inform me PLEASE!!<br> <br> Hello jhf,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> Please bear with us as the matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives. <br> <br> We would like to assure you that we are actively working to improve our service levels.<br> <br> Regards<br> Veronica<br> REQ:***