MM
Marc M
1 reviews | Active since Aug 2013
15 Mar 2015, 20:52
Still watting but to No Help?????
Hello Peter<br> <br> After I sent you the first msg, I was Very suprised because 2 days later I got a rely from MTN via email saying they will contact me as this is Very important to sort out this problem... AND that's were it STOPPED!!!!! Its been days now and as before, nothing from them. <br> This is who was supposed to contact me, Zelephi<br> REQ:***<br> <br> I been advised that the only way I will get my named cleared is by seeing a lawyer. This is because they do not care! If they did, I would not be in this position.<br> <br> I am praying this can be resolved.<br> <br> Kind regards<br> M. Monteiro
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 09:57Hello monteirocarr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply18 Mar 2015, 09:57
Official
Hello monteirocarr,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the Legal department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***