still waiting - unbelievable incompetence

Item: MTN South Africa
Rating: 2
Author: nomsa M

I'm at a loss in terms of what I need to do to get my contract cancelled with MTN I have sent emails, called people, written hellopeter reports and am still waiting Someone called (mike) and said they were going to handle my query and send me contract cancellation fees, I'm still waiting and its over a week since he called me. Now, in the midst of me making them aware that I want to cancel my contract, they have sent me more airtime! how are they helping me cancel the contract if they are still making me pay more. Can someone please help and sort this out immediately

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Replies (1)

MTN South Africa's replyOfficial

18 Dec 2015, 11:56

Hello nomsayumba,

Thank you for your post.We sincerely apologize for any inconvenience caused as a result of this.

Kindly receive the early termination fees and payment details as per reference number ***. Kindly call 808 after making a payment to cancel the contract.

Kind Regards
Nompumelelo
REQ:***

06*****311.....early terminatipon fees
bring your own package
200 min
current R 265.37
unbilled R 389.99
Total R 655.36

Bank : ABSA
Form : ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name : MTN SP
Beneficiary Account Number : ***
Branch Code : 632005
Deposit Reference : Your MTN cell phone number or your MTN account number.

MTN South Africa's reply18 Dec 2015, 11:56

Official