RK
Rose K
1 reviews | Active since Aug 2014
24 Feb 2015, 09:51
Still waiting to speak to someone
How long am I supposed to wait on your line before getting any assistance???All your consultants can not be busy all the time, it's been more than a month now since I've been able to get through, yet very month you debit my account and I can't use my phone properly, I DON'T THINK THAT 'S FAIR
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MTN South Africa's replyOfficial
07 Mar 2015, 08:46Hello anasorm,
Please accept our apologies for the breakdown in in service experienced with trying to get through to our call centre.
We have been experiencing a high influx of calls and requests. We do have a number of customer service channels and would suggest that you make use of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Please accept our apologies for the breakdown in in service experienced with trying to get through to our call centre.
We have been experiencing a high influx of calls and requests. We do have a number of customer service channels and would suggest that you make use of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply07 Mar 2015, 08:46
Official
Hello anasorm,
Please accept our apologies for the breakdown in in service experienced with trying to get through to our call centre.
We have been experiencing a high influx of calls and requests. We do have a number of customer service channels and would suggest that you make use of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***
Please accept our apologies for the breakdown in in service experienced with trying to get through to our call centre.
We have been experiencing a high influx of calls and requests. We do have a number of customer service channels and would suggest that you make use of our Live Chat service. Please copy the link below into your web browser, type in your cell-phone number, click on next and wait for the chat window to appear:
https://www.mtn.co.za/support/Pages/Ask_a_question.aspx
Regards
Tim
MTN Complaints Management Team: REQ:***