1 reviews | Active since Oct 2012
Still waiting response- MTN Insurance
I am still waiting for MTN Insurance to respond to my last email... I am in Australia and have lost my cell phone in December, and i am trying to claim for it. I have numerous reference numbers: ***, ***, ***. I have been emailing since 7th January 2014.<br> <br> Please can someone tell me if my phone has been blocked. And, if it has been missing since December, i am still waiting on MTN to get back to me on weather or not i need to report it here in Australia. <br> <br> Some guidance would be good right now. <br> <br> I have been waiting over a week for a response to an email i sent them, but no one seems to have any motivation to contact their paying customers. MTN is running their business like South Africa is being run, by a bunch of *********** people. Come on, its really not that hard to send the information i need to get this done. I am arriving back in South Africa on 24th April, and i would like this all sorted out by then so i can get a new sim when i arrive in Johannesburg. <br> <br> Lets get this done. All its going to take is one persons concentration for 5min.. I am a paying customer, and MTN takes money out my account every month without hesitation. Now i need this done in return.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***