Still waiting resolution of repair since 28/10/15

Job Card Number: *** (submitted 28/10/2015)<br> Complaint reference number: *** (logged on 09/12/2015)<br> <br> <br> TERRIBLE SERVICE FROM MTN!<br> I took my iphone 6 into the MTN Rosebank store (by the Fournos in the Mews) on the 28th October 2015 and submitted it for repairs at 9am (2 days before the expiry of the iphone warranty), which I was told was fine by the consultant. two weeks later and I''m still waiting for feedback. I received multiple SMS's from the Repairs Centre quoting me over R6300 for the repair! when I enquired about the repair, I was told that the phone was received out of warranty, and only received on the 4th November 2016. This is not my fault that the store took so long to submit to the repair centre. I have been waiting since the 28th October for my repaired phone!! after \escalating"";16/01/27 16:25;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;139453;720637;14;2;0;1;0;0;2;NULL;NULL;NULL;16/01/26 14:16;16/01/26 12:25;Shocking Service;;;***;I bought an Ipad 2 (sealed) from Incredible Connection on Sunday, drove home (130km's away) and opened the box. The Ipad does not work. I phoned them to ask them to arrange for it to be replaced and couriered back. They refused to do this and insist that I drive 260km's (round trip) to hand it back to them in person. After much arguing the regional manager says they will pick it up, check it out, and then send a new one after. We both agreed this was acceptable. Straight after that call, they change their mind, and say because I wont drop it off in person, they will send it to JHB now for 10-15 working days, because I wont bring it in person. Customer Care centre keeps saying they will \escalate\"" but nobody ever calls back... Help Desk Reference is 723592. I now have to take a day off work as I cannot drive to PE on the weekend"