1 reviews | Active since Oct 2015
STILL WAITING REFUND OF R8000
On the 6 September R8000 was erroneously paid into my MTN account. I requested a refund from Pinetown branch after producing my bank statement within the week. I received an email stating that my query had been resolved. Since them I have phoned 808, and spoken to the supervisor who gave me an incorrect email address for 'collection queries'. I have also tried to contact the credit control department direct, but it goes into voicemail and the box is full! My present emails are not being acknowledged.<br> PLEASE SORT THIS OUT NOW - I am being financially prejudiced by you not passing the refund. <br> I am hoping that this message jolts you into sorting this out immediately, as this is my last resort before I take the legal route which is going to cost me money for your delay.
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
As per REQ:*** our banking department require the statement from Standard bank that will prove that the R8000.00 has been debited out of the account. We have received your statement from Absa bank.
I have contacted Nikki and she will send the statement to me. Once received I will take it up with our banking department to assist us with the refund. I will ask them to speed this up for you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
As per REQ:*** our banking department require the statement from Standard bank that will prove that the R8000.00 has been debited out of the account. We have received your statement from Absa bank.
I have contacted Nikki and she will send the statement to me. Once received I will take it up with our banking department to assist us with the refund. I will ask them to speed this up for you.
Kind Regards,
Alice van der Merwe
***