AP
Abdul-Alleem Pillay
1 reviews | Active since Oct 2011
22 Jun 2015, 23:32
Still waiting on my refund from MTN Complaints
Hi <br> <br> I was promised refund by Tim from the MTN complaints management team on 02 June 2015 however I have not received refund as yet.<br> <br> Please contact me to advise when I will be refunded as I sent email to MTN and no one has bothered to reply<br> My previous complaint reference -REQ:***
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MTN South Africa's replyOfficial
24 Jun 2015, 08:47Hello pillayaa,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Tim has passed the credit and it will be transferred to your bank account once it reflects on your MTN account.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Tim has passed the credit and it will be transferred to your bank account once it reflects on your MTN account.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
MTN South Africa's reply24 Jun 2015, 08:47
Official
Hello pillayaa,
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Tim has passed the credit and it will be transferred to your bank account once it reflects on your MTN account.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
I do know how frustrating this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Tim has passed the credit and it will be transferred to your bank account once it reflects on your MTN account.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***