Hellopeter
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1 reviews | Active since Jun 2017

18 Sept 2018, 09:51

STILL WAITING MTN!!!!!

Still waiting MTN.... please see my response to your comment that my billing and roaming issue has been resolved.... it has not been resolved, in case you've lost the link, here it is again below, since the only way you seem to respond is when a new negative comment is made!

Excellent customer service.... NOT!

https://www.hellopeter.com/mtn/reviews/no-response-from-mtn- **********

0
Replies (2)
MTN South Africa
MTN South Africa's reply19 Sept 2018, 11:53
Official

Good day Leanne,

Thank you for your post.

Please note a response was provided on your query as per the link you provided.

Please see below the response.

"After doing the investigation we have been advised that Roaming was loaded on the package that you upgraded to. You were also made aware of this when you inquired about the settlement in February before immigrating but you did not request for it to be cancelled. We have now cancelled the roaming service for you."

Warm Regards,

Mazwi Zuma

Complaints Management Team

Best regards,

's update19 Sept 2018, 12:55
Reviewer Update
When did I tell you to cancel roaming? I asked why all of a sudden there were random charges for roaming when the phone was on wifi? But no, clearly no one at MTN does their jobs, if you had bothered to check anything else, you would of seen my comments, but since you ignored me, I have reversed my debit order, I have also sent an email to ICASA as I stated I would as MTN couldn't care less about customer service! This could of been resolved, you chose to ignore me. As stated previously sort it out, otherwise you will not get another cent from me, and when you hand me over for non payment, good luck with whoever it is getting in touch with me because you turned off my roaming! Just by the way, I have no issue paying until my contract is up in February, because the early cancellation fee was just ridiculous, however when there are suddenly random charges then I have an issue! And it was not for lack of trying on my side to sort it out! But you feel you are superior to anyone else and therefore you can treat your clients like *******, and by the way, I was a loyal client for 19 years, with the same number, but I will not be treated like *******!