STILL WAITING MTN
<p>5:40pm and no contact with mtn legal team or anyone from mtn. I've tried calling the contact numbers provided today again but once again these lines dont work!</p> <p>seriously MTN??? this is going on to the 8th day with no call back or no resolution. </p> <p> </p> <p>I'm chasing you up for the faults your staff has made on my accountswhich has me and my business effected by this!</p> <p> </p> <p>what a ****ing waste!!</p>
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MTN South Africa's replyOfficial
21 Sept 2016, 10:52Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the system reflect that the account has been billed for ADHOC BUNDLES Help service activated. The system reflect the following that the account is billed for 1GB and 2GB BUNDLES loaded. The system reflect you have called in to the call centre to load adhoc bundles.
14 June 1GB Adhoc loaded
19 June 1GB Adhoc loaded
22 June 1GB Adhoc loaded
23 June 1GB Adhoc loaded
27 June 1GB Adhoc loaded
29 June 1GB Adhoc loaded
3 July 1 GB Adhoc loaded
4 July 1G X2 Adhoc loaded
6 July 1GB Adhoc loaded
7 July 1GB Adhoc loaded
9 July 1GB Adhoc loaded
17 July and 18 July (1gb) Adhoc loaded
22 July 2GB Adhoc loaded
28 July 1gb and 30-7 (1GB) Adhoc loaded
The billing for the July invoice is from 13-6-2016 to 13-7-2017.
The billing for the August invoice is from 13-7-2016 to 13-8-2016.
The billing for the September invoice is from 13-8-2016 to 13-9-2016.
The system reflect that the debit orders returned unpaid.
We have pick up that you called on the 19-9-2016 and made a promise to pay R3500.00 on the 28-9-2016.
The account is in 90 days arrears with R 9,385.33. The account has been handed over to the pre-legal department. We have sent the request to the legal department to contact and assist you , for further assistance you may sent the email to the legal department to assist you with feedback. The email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply21 Sept 2016, 10:52
Official
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the system reflect that the account has been billed for ADHOC BUNDLES Help service activated. The system reflect the following that the account is billed for 1GB and 2GB BUNDLES loaded. The system reflect you have called in to the call centre to load adhoc bundles.
14 June 1GB Adhoc loaded
19 June 1GB Adhoc loaded
22 June 1GB Adhoc loaded
23 June 1GB Adhoc loaded
27 June 1GB Adhoc loaded
29 June 1GB Adhoc loaded
3 July 1 GB Adhoc loaded
4 July 1G X2 Adhoc loaded
6 July 1GB Adhoc loaded
7 July 1GB Adhoc loaded
9 July 1GB Adhoc loaded
17 July and 18 July (1gb) Adhoc loaded
22 July 2GB Adhoc loaded
28 July 1gb and 30-7 (1GB) Adhoc loaded
The billing for the July invoice is from 13-6-2016 to 13-7-2017.
The billing for the August invoice is from 13-7-2016 to 13-8-2016.
The billing for the September invoice is from 13-8-2016 to 13-9-2016.
The system reflect that the debit orders returned unpaid.
We have pick up that you called on the 19-9-2016 and made a promise to pay R3500.00 on the 28-9-2016.
The account is in 90 days arrears with R 9,385.33. The account has been handed over to the pre-legal department. We have sent the request to the legal department to contact and assist you , for further assistance you may sent the email to the legal department to assist you with feedback. The email address ***
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,