Still waiting for Zanele Mazibuko since 26 Nov and still paying.

Good day Nandipha,

Thank you for your response.

Please note that we are still awaiting feedback from the store and believed that this approach would expedite the resolution of the query. Please note that if you choose not to proceed with an upgrade, we will still write off the remaining device fee and issue a refund for the months during which you were unable to use the device and the months that you have already paid. We apologize for the inconvenience that you have experienced.