TC
Terrence C
1 reviews | Active since Nov 2015
08 Dec 2015, 08:46
Still waiting for someone to call me. Ref ***
My previous post on 26 November regarding the theft of my iPad and subsequent unauthorised charges refers. I received feedback from Nompumelelo on 29 November, with yet another reference number. On 30 November the full amount of R7500 was deducted from my account. I have now been told on 3 separate occasions that this matter has been \escalated"and I have now been given 4 reference numbers (ref *** on 26 October"
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 Dec 2015, 08:12Hello Cool Edgar,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this query was escalated to ***** department , we haven't received a feedback yet as they are experiencing a high volume of requests.We hope that it will be attended to as soon as they get to it.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this query was escalated to ***** department , we haven't received a feedback yet as they are experiencing a high volume of requests.We hope that it will be attended to as soon as they get to it.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply13 Dec 2015, 08:12
Official
Hello Cool Edgar,
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this query was escalated to ***** department , we haven't received a feedback yet as they are experiencing a high volume of requests.We hope that it will be attended to as soon as they get to it.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***
We sincerely apologize for any inconvenience caused as a result of this.
Kindly be advised that this query was escalated to ***** department , we haven't received a feedback yet as they are experiencing a high volume of requests.We hope that it will be attended to as soon as they get to it.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Nompumelelo
REQ:***