wV
wikus V
1 reviews | Active since Oct 2013
09 Sept 2015, 01:14
Still waiting for somebody to call me!
Got a response last week from Veronica saying that they'll investigate my account overcharge. Ref number ***. I have yet to receive a phone call to clarify things. All I received was an email from 808 saying that I viewed 28000+ websites for the month of July. That's an average of close to 800 pet day!!! <br> My normal bill is usually between R800 and R1000, and now 2 consecutive months it's in the region of R3800 each! Please, I need this to be sorted out! Somebody better phone me.
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Replies (1)
MTN South Africa's replyOfficial
18 Sept 2015, 08:30Hello MrBear,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that report was according to their finding, I will ask them to send you a print out of the report and then you can compare your data usage based on the report.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that report was according to their finding, I will ask them to send you a print out of the report and then you can compare your data usage based on the report.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply18 Sept 2015, 08:30
Official
Hello MrBear,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that report was according to their finding, I will ask them to send you a print out of the report and then you can compare your data usage based on the report.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that report was according to their finding, I will ask them to send you a print out of the report and then you can compare your data usage based on the report.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***