1 reviews | Active since Feb 2017

09 Feb 2017, 15:21

Still waiting for settlement amount...

<p>I am still awaiting a non-hellopeter response from MTN Legal regarding my settlement amount. The only response I recieved was the reply after my complaint on hellopeter which was on the 1st of February. To date not myself nor my debt counsellor (who is having the same problem as I am) have heard a word from anyone regarding the matter. And in the meantime I am unable to relieve myself from debt review because MTN is still listed as outstanding, they are the only thing standing in my way. They're refusal/ignorance to resolve the matter is putting me in a very awkward financial position as I have no means to buy a house or car or have any credit to make things a little more enjoyable for my family.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 22:53
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ:***

Best regards,