STILL WAITING FOR REFUND AND COPY OF UPGRADE CONTRACT

Good morning Mike. Please note that my banking account has still not been credited with the amount due. Why is it taking so long when it was approved on Friday 09 Feb already Is MTN trying to get out of refunding me?

Official private business reply

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly be advised that the credit of R -981.16 is reflecting in your contract account and Alice have logged a request to banking for refund it should take 3 to 5 working days to reflect.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team