Still waiting for refund and copy of upgrade contract

Good morning Alice Van Der Merwe. *Please advise when the credit of R981.16 due (BIS charges) will be reflecting in my account. *Please also refer to the email sent to the involved people at MTN re: my previous refund for the R55 Flexi airtime X 24 months as I did not receive the full amount as promised *Please also advise when my account will be rectified and provide me with the confirmation thereof as I agreed to a R399 contract including vat and should only be paying R399pm ---------------------------------------------------------------------------------------------------------------- From: Fransch, H. (Howell) Sent: 09 February 2018 06:30 AM To: 'Patience Moloko [ MTN South Africa ]' ********** *****gwa Manala [ MTN South Africa ] ********** Alice Maholeho [ MTN Resources ] ********** ********** ********** ********** ********** ********** ********** Cc: ********** Subject: RE: MTN Combo Upgrade ********** COMPLAINT Good morning Patience / *****qwa The full amount of R1319.99 was not credited to my account as was agreed. Please advise why not? Please confirm that my next payment is due 20th March 2018 if you do not credit / refund the difference of R455.56 Please note that I have already logged a complaint with ICASA – Reference numbers ICASA- ********** + ********** ------------------------------------------------------------------------------------------------------------------- Awaiting your favourable response Regards HP Fransch