CL
Caron L
1 reviews | Active since Jan 2015
11 Jan 2016, 17:10
Still waiting for promised refund
on 12 January 2015 I reported additional charges which were debited to my MTN account and for which I was promised a refund - to this day I have NOT received anything from MTN and despite many follow up calls to 808 I cannot get any information.What do I have to do to get this promised refund. Surely this is the height of bad service.
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MTN South Africa's replyOfficial
14 Jan 2016, 08:12Hello Caron Lappeman,
Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based. Authorization is provided via sms confirmation from the handset, therefore liability falls upon the customer. I have also escalated this matter to Tim.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based. Authorization is provided via sms confirmation from the handset, therefore liability falls upon the customer. I have also escalated this matter to Tim.
Kind Regards
Nompumelelo
REQ:***
MTN South Africa's reply14 Jan 2016, 08:12
Official
Hello Caron Lappeman,
Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based. Authorization is provided via sms confirmation from the handset, therefore liability falls upon the customer. I have also escalated this matter to Tim.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post. We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Kindly note that Third Party Subscription Services are independent service providers and these transactions between customers and the third party are sms and Internet based. Authorization is provided via sms confirmation from the handset, therefore liability falls upon the customer. I have also escalated this matter to Tim.
Kind Regards
Nompumelelo
REQ:***