LS
Lebohang S
1 reviews | Active since May 2013
27 Aug 2015, 13:19
Still waiting for over billing explanation
Regards<br> Veronica <br> REQ:***<br> <br> Veronica, do not even start by saying sorry. My mom has called countless times to your \customer care"each time being promised that a call has been logged in and that they will call within 5 working days"
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MTN South Africa's replyOfficial
17 Sept 2015, 08:34Hello Lebs29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has only been set up on the 1-4-2015, the charge on the March invoice is due to extra calls made after the 100 minutes has been used up. The account has been billed for data as well. We do pick up that the account has been credited for of R304.74 for this invoice. The credit will be captured to the account.
Note that billing investigation is not 5 days but 10 working days. The last payment received 1-4-2015. Invoices for April up to July 20th has not been paid. The account balance on the 20-7-2015=R2755.63, payment for R2100.00 has been received and the account balance short paid with R655.63.
The invoice for August has been added to the account and the account balance is now R1335.66.
R1335.66 -R304.74=R1050.92 need to be paid to bring the account to R0.00.
We have opened the line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has only been set up on the 1-4-2015, the charge on the March invoice is due to extra calls made after the 100 minutes has been used up. The account has been billed for data as well. We do pick up that the account has been credited for of R304.74 for this invoice. The credit will be captured to the account.
Note that billing investigation is not 5 days but 10 working days. The last payment received 1-4-2015. Invoices for April up to July 20th has not been paid. The account balance on the 20-7-2015=R2755.63, payment for R2100.00 has been received and the account balance short paid with R655.63.
The invoice for August has been added to the account and the account balance is now R1335.66.
R1335.66 -R304.74=R1050.92 need to be paid to bring the account to R0.00.
We have opened the line.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply17 Sept 2015, 08:34
Official
Hello Lebs29,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has only been set up on the 1-4-2015, the charge on the March invoice is due to extra calls made after the 100 minutes has been used up. The account has been billed for data as well. We do pick up that the account has been credited for of R304.74 for this invoice. The credit will be captured to the account.
Note that billing investigation is not 5 days but 10 working days. The last payment received 1-4-2015. Invoices for April up to July 20th has not been paid. The account balance on the 20-7-2015=R2755.63, payment for R2100.00 has been received and the account balance short paid with R655.63.
The invoice for August has been added to the account and the account balance is now R1335.66.
R1335.66 -R304.74=R1050.92 need to be paid to bring the account to R0.00.
We have opened the line.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up that the usage limit has only been set up on the 1-4-2015, the charge on the March invoice is due to extra calls made after the 100 minutes has been used up. The account has been billed for data as well. We do pick up that the account has been credited for of R304.74 for this invoice. The credit will be captured to the account.
Note that billing investigation is not 5 days but 10 working days. The last payment received 1-4-2015. Invoices for April up to July 20th has not been paid. The account balance on the 20-7-2015=R2755.63, payment for R2100.00 has been received and the account balance short paid with R655.63.
The invoice for August has been added to the account and the account balance is now R1335.66.
R1335.66 -R304.74=R1050.92 need to be paid to bring the account to R0.00.
We have opened the line.
Kind Regards,
Alice van der Merwe
***