HV
Hans V
1 reviews | Active since Feb 2016
26 Feb 2016, 17:02
Still waiting for new phone
I have ordered a new Nokia 640 from the above MTN store on 14 February 2016 - no response or phone. I went back on Wednesday on 24 Feb 16 to find out what is going on. They promised me the phone will be here on Friday - Nothing to date. I think it is very poor service to wait for 2 weeks for a new phone and still waiting!!!!!<br> H.Valkenburg
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Replies (1)
MTN South Africa's replyOfficial
29 Feb 2016, 14:07Hello gt40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of Cavendish store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of Cavendish store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply29 Feb 2016, 14:07
Official
Hello gt40,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of Cavendish store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of Cavendish store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***