JB
Johannes B

1 reviews | Active since Aug 2012

17 Sept 2015, 11:32

Still waiting for my refund after incorrect billin

Hello.<br> In February 2015, I took my Blackberry 8520 to MTN Menlyn Shopping Centre for repair. It was booked in, two weeks later I called the store to check on the progress and I told and sent this sms<br> <br> \Please note that your is still at the repair centre waiting for a service fee of R330 for beyond economical repair."<br> <br> I paid the fee the next day as I wanted my phone back because the phone was only malfunctioning not what they said. Went to the store to collect the phone but was told the phone I paid for didn't belong to me and my phone was still at the repair centre and would be fixed with no cost to me. Since that day I am still waiting for my refund. was told all sort of excuses"

0
Replies (1)
MTN South Africa
MTN South Africa's reply17 Sept 2015, 16:25
Official
Hello Xihuhuri,

We are sorry for the inconvenience caused and for the breakdown in service experienced.

We've now needed to escalate your complaint directly to the management team within our High Volume Repair Centre to firstly locate the payment and then request our Repair Centre admin team to process the refund.

We've requested them to make contact with yourself on the number provided in the post if they need any details pertaining to the refund.

Regards
Tim
MTN Complaints Management Team