QM
Qiniselani M
1 reviews | Active since Jan 2013
10 Feb 2016, 10:02
Still waiting for my refund
I was told by Alice who called me that my refund would be processed and deposited into my account by yesterday morning which would be 5 working days. She was so confident that it would be processed that she encouraged me to come back on Hello Peter and complain if it wasn't resolved. I went on Hello Peter yesterday to voice my dissatisfaction but still have had no response. <br> <br> Bearing in mind that this mess has been going on for the past 4 months and its still not resolved!!!<br> <br>
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Replies (1)
MTN South Africa's replyOfficial
11 Feb 2016, 15:47Hello Qini1711,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that The full refund was done on the 09-02-2016 into your bank account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that The full refund was done on the 09-02-2016 into your bank account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply11 Feb 2016, 15:47
Official
Hello Qini1711,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that The full refund was done on the 09-02-2016 into your bank account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that The full refund was done on the 09-02-2016 into your bank account.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***