1 reviews | Active since Aug 2015
STILL WAITING FOR MY REFUND
On 20 August 2015, I recieved a response from Hello Peter on my previous complaint of bad service from MTN. I received an email confirming MTN's response and I also received a call from Itumeleng Rakoena who informed me that I would be refunded the money that was deducted in June and July 2015. I requested that the money be refunded back to my bank account. She informed me that the money would be paid back within five (5) days. Today seven (7) working days later, I am still waiting for the credit to my bank account. I called the Call Centre today, and spoke to Micaela who could not assist me, she rather gave me a fax number to call....!!! I currently have a credit of R4 000.00 on my MTN account, but my request was for a refund to my bank account.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both debit orders returned unpaid.
The credit for R4359.15 have been passed against the account. The credit has been used against the July and August invoices.
The only credit on the account is for R -275.55.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Both debit orders returned unpaid.
The credit for R4359.15 have been passed against the account. The credit has been used against the July and August invoices.
The only credit on the account is for R -275.55.
Kind Regards,
Alice van der Merwe
***