1 reviews | Active since Nov 2012
Still waiting for my phone nearly 3 weeks later with no explanation
<p>so I recently signed up for a contract at the MTN store at Westwood to be told that stock of the LG G4 will only be available the following week and I agreed to wait. i then called on the wednesday to be told thursday, on thursday i called again eager to begin using my phone and was told by the weekend. it is Saturday today and when I called and asked if the stock had arrived i had been told not as yet. i then asked when it will be received to which a response was given "I DONT KNOW" and ended the call. So do I get a phone or am i wasting my time enquiring. Annoyed to say the least. Any clarity would be sincerely appreciated</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Hi Mike
no one has yet contacted me to date. Could an explanation be given as to why I still dont have my phone and sim.
Hi Mike
no one has yet contacted me to date. Could an explanation be given as to why I still dont have my phone and sim.