TR
Tyrone R

1 reviews | Active since Mar 2009

31 May 2017, 10:28

Still waiting for my Black Friday Deal from January in June

<p>I am really uphauled by the poor service experienced by MTN. I apply online for the special 13 January 2017, get a call from Johan in February to get the contracts approved, during this process i ask when will my data be loaded, i get told it will be done after the contract is approved, only to hear after 1 month, the phones are not elegible for the black friday deal. How is this possible? Why wasnt this expalined to me during the application process? How do you MTN say to me it will be loaded and then its not elegible? Had i known about this i wouldve canceled this application and went with Telkom. Now nobody wants to help. How does MTN run a business, with false advertising? ripping customers off with deals and then saying sorry you not illegible? I want my data or you can cancel my contract, simple. You can come pick your phone up and give me my money back you lying pieces of sh*t, and i suppose that you will either contact me next year or after zuma is out of power since you are useless in communicating, damn *****.</p> <p> </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Jun 2017, 23:02
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike