Still waiting for MTN to resolve a query since the 01st October!!!

I would really appreciate it of you didn't just close this enquiry with the same nonsensical response!

Since the 01st October- I keep getting told someone from MTN will reply to my Twitter DM yet since the 10th...no one has done so!!!! What the hell is soooo difficult with a mere investigation on your own systems and even if you don't have the right answer just ****** keeping the customer in the loop??? is it inconceivable for MTN customer service agents to just provide service???

I keep telling you this query is for my number ********** 673 of which the sim is in a ****le hence dont call me back on it- yet what do they do??? they try to call me back on this number and hide behind the fact that they cant get hold of me!!! I also gave an alternative number for contact ********** 194 and no one calls me bac****

07 Oct: "Hi Charmaine, Please accept our apologies for the inconvenience caused. Please be advised that your complaint has been escalated, once feedback is received we will advise."

10 October - "Hi Charmaine, please see response below regarding your request: We will award the customers with Spins and confirm once done. Thanks/GE" Today is the 30th October- what is happening MTN????