NC
Neville C
1 reviews | Active since Mar 2009
05 Mar 2015, 13:53
Still waiting for MTN to investigate...
It has not been a month or two since I last complained again MTN. I am still waiting for a response from MTN regarding 100MB data a month for 12 month that I was supposed to receive with my purchase of an Alcatel Pixi 2 smart phone (pre-paid). Up until this point I have heard absolutely nothing and I am tired of having to write complaints because service providers like MTN do not give customers what they promise. With service like this its no wonder why customers feel trapped with the pathetic service that our service providers like MTN provide
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Replies (1)
MTN South Africa's replyOfficial
11 Mar 2015, 08:42Hello valadar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply11 Mar 2015, 08:42
Official
Hello valadar,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***