MP
Maxine P
1 reviews | Active since Apr 2012
11 Apr 2016, 18:34
STILL WAITING FOR MTN INSURANCE DEPT TO PHONE!
So MTN finally fixed my caller ID problem last Thursday, were quick and efficient after 5 months of back and forth. They then promised me I would hear from the Insurance dept the very next day, Friday...am still waiting. Seriously guys, this is not how you redeem yourselves!. PLEASE WILL SOMEONE FROM THE INSURANCE DEPARTMENT CALL ME!! The Repair centre cant help me, the service centre in Northgate cant help me ..... am so tired of waiting. Why do I have to resort to HelloPeter in order to get a response every time I have bad service from MTN.
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MTN South Africa's replyOfficial
12 Apr 2016, 09:06Hello keagtris,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist on claim feedback . A call back will be done during the course of today to advise on handset .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist on claim feedback . A call back will be done during the course of today to advise on handset .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
MTN South Africa's reply12 Apr 2016, 09:06
Official
Hello keagtris,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist on claim feedback . A call back will be done during the course of today to advise on handset .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please be advised that an escalation has been sent to our Insurance division to assist on claim feedback . A call back will be done during the course of today to advise on handset .
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.